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Privacy and Anonymity

Your privacy is important to us. We’ve designed this website to keep your privacy as safe as possible, but you may want to consider taking additional steps to protect yourself online. Find our policies and information below. 

Privacy Policy

Trafford Rape Crisis will only collect, process and store information about you that you have willingly provided. We aim to be open and transparent about collecting this information and clear about what we will use it for.

When you give us a donation, make an enquiry or contact us using a contact form on the website, we will ask for your information. We use this information to manage your engagement with us, such as processing your donation, to provide you with a service, and to record how you would like to hear from us.

We will process your personal data on the basis of your consent and/or our legitimate interests (which include the provision of information about our services, campaigns and fundraising activities, management of relationships with our volunteers, donors and other supporters, and for compliance with applicable laws, rules and regulations).

We will never sell or swap your details. We may share your information with third parties in the process of managing your engagement with us, such as payment processors for donations.

If you change your mind after ‘opting in’ to receive our information, you can unsubscribe by emailing traffordrapecrisis@googlemail.com or writing to Trafford Rape Crisis Unit 314 Peel House 30 The Downs Altrincham WA14 2PX, and letting us know.

Keeping your data safe

We constantly work to make sure that your data is properly protected through encryption, firewalls and monitoring.

We make sure that your data is only seen by people who need to view it for their work and that our staff are trained in protecting your information.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of donations subject to gift aid for at least seven years to comply with HMRC rules.

If you request that we stop sending you communications we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Right to access your information

You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.

You also have a right to ask us to correct, delete, or restrict your personal data. You may ask us to send your information to someone else, or to give you information in a way that makes it easy for you to pass on. You can also object to, or withdraw your permission for us to process your information, which we will do unless it is necessary for the purpose you have provided it, such as processing your donation.

If you want to exercise any of these rights, send a description of your request (including the information you want to access, if applicable) and proof of your identity by email to traffordrapecrisis@googlemail.com or by writing to Trafford Rape Crisis Unit 314 Peel House 30 The Downs Altrincham WA14 2PX.

Right to complain

If you are not happy about the way in which we are processing your personal data, please contact us at traffordrapecrisis@googlemail.com. You also have the right to make a complaint to the UK Information Commissioner’s Office.

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